Terms and Conditions
Please read the following Terms and Conditions carefully, as they incorporate the basis upon which bookings are accepted by Freestyle Collection.
This web site may contain links to, or frame web sites of third parties (“external sites”). Freestyle Collection is not required to maintain or update the links. Links to, or framing of, external sites should not be construed as any endorsement, approval, recommendation or preference by Freestyle Collection of the owners or operators of the external sites, or for any information, products or services referred to on the external sites unless expressly indicated on this web site. Freestyle Collection makes no warranties and accepts no liability in relation to material contained on external sites. Freestyle Collection is not liable if interference with or damage to your computer systems occurs in connection with use of this web site or an external site. You must take your own precautions to ensure that whatever you select for use from this website is free of viruses or anything else that may interfere with or damage the operation of your computer systems.
Validity. Prices are based on low season travel 2008 only. Prices for 2009, 2010 and other seasons are available on request, unless otherwise stated. Prices are per room, per night unless specified otherwise. All prices are based on low season travel, and are to be used as a guide only. Seasonal variations and currency fluctuations may apply. Minimum night stays and black out dates may apply. More detailed pricing is available on application at time of quote/booking. All travel and accommodation is subject to availability at time of booking.
All prices are quoted in Australian dollars (AUD) and are inclusive of Australian GST where applicable.
Deposits and Final Payments.A non-refundable deposit of $220 per person is required within 7 days of confirmation. Hotel and Experience deposit conditions vary, and these will be advised at the time of booking. The balance of payment where applicable is payable no later than 30 days prior to departure, or in some instances earlier. In some instances, full payment may be required at time of booking, and/or prior to confirmation. Should the deposit or balance of payment not be received by the due date, we reserve the right to cancel all reservations. All bookings are subject to availability at the time of booking.
Price Guarantee. The price of your holiday is only guaranteed once full payment is received.
Credit Card Payments. All payment transactions will incur an additional non-refundable fee if paid by credit card. Details are available on application.
Late Booking Acceptance. Subject to availability and approval, late bookings made within 30 days of departure will only be accepted if full payment is received by Freestyle Collection at the time of reservation. Additional courier services may be needed to process late bookings, for which a non-refundable $25 per service fee applies and will be added to the package price. Should the booking require a call-out, an additional non-refundable fee of $25 per call may apply.
Amendments. An amendment of your travel booking may incur amendment fees. Amendments will incur a non-refundable fee of $25 per amendment. An amendment to a booking may also incur cancellation or amendment fees from suppliers. If a reissue of travel documents is required after the original travel documents have been issued, a non-refundable fee of $25 per international booking will be charged, in addition to any charges, courier fees and/or amendment fees levied by the suppliers such as airlines, hotels or ground operators. Airline tickets have strict conditions and amendments may not be permitted at all.
Cancellations. Fees will be charged if you cancel or terminate your booking. The fees include the non-refundable deposit plus all fees levied by suppliers such as hotels, airlines and ground operators, in some instances up to 100% of the holiday price. The non-issuance of an invoice or the non-payment of a deposit will not exempt passengers from these cancellation and administrative penalties. Reinstated bookings will be considered as new bookings, therefore normal fees and charges apply accordingly. There will be no refund after travel has commenced or for any unused inclusions such as accommodation, transfers, meals or tours.
Passport, Visas and Health. All international passengers require a machine readable passport, and it is the responsibility of each passenger to have a passport and appropriate Visas valid for the entire duration of their trip. Many countries require that passports are valid for a minimum of 6 months after date of re-entry to Australia. Passengers should check with embassies or consulates of the countries in which they intend to transit or travel from, for any entry or exit visa requirements. It is essential to ensure that your travel consultant advises Freestyle Collection passport details of all passengers travelling and an Australian telephone number or address where you can be reached prior to departure from Australia. We recommend that you check the Australian Department of Foreign Affairs and Trade website (www.dfat.gov.au) prior to booking any travel arrangements, for the most up to date travel information. Some vaccinations may be recommended some period in advance of traveling. Please contact your local doctor who will advise you of these requirements as well as any international restrictions regarding travelling with prescribed medicines.
Baggage.Please note security conditions for onboard baggage apply – please check with your travel agent or visit www.dotars.gov.au for updated security information. Size and weight restrictions apply for carry-on and check-in baggage, and these vary depending on airline. Any excess baggage charges are the passenger’s responsibility. Freestyle Collection cannot be held responsible for excess baggage charges or baggage unable to be carried due to restrictions.
Accommodation. Dbl = Double, Sgl = Single. Other room categories are available on request for most locations. Photographs/images may not reflect prices and/or rooms specified. The hotels/resorts in this brochure are selected by Freestyle Collection and are based on hotel information and guides available at time of publication. This information is subject to alteration without notification. Maps and photographs are based on itineraries planned at the time of publication of this brochure and for operational reasons may not reflect the routing of your holiday. Specific bedding configuration cannot be guaranteed. Room rate includes existing bedding in room only. Any extra bedding may incur an additional cost. Check in/check out times vary at each hotel. If, for any reason Freestyle Collection is unable to provide accommodation as booked and confirmed, alternative hotels may be substituted and passengers informed accordingly. Cost of government taxes and services charges on accommodation/hotel services provided in the itinerary is included.
Not included in prices quoted. Airfares, fuel surcharges, taxes, levies and charges, any taxes imposed directly by third parties, passport and visa processing costs (where necessary). Unless otherwise stated as included, meals, any additional bedding, beverages, gratuities, travel insurance, excess baggage charges, communication costs, laundry, taxis and any other items of a personal nature are not included. ‘Must Do’ are suggestions only, and may not be included in the prices shown.
Travel Insurance. We strongly recommend that, at the time of booking, you purchase a comprehensive travel insurance policy of your choice. We recommend that the policy include against loss of deposit, loss of money and loss or damage to personal baggage and appropriate medical coverage.
Customer Comments. Should be lodged in writing with supporting documentation to your Travel Agent or Freestyle Collection within 30 days of return to Australia.
Other important notes. Dress codes may apply for some hotels and experiences, we recommend you adhere to the dress codes where applicable. Passengers must be minimum 21 years of age to check in at some hotels. Children are not permitted at some hotels, and on some experiences.
Responsibility Clauses. Freestyle Collection is operated by Pinpoint Travel Group Pty Ltd. Pinpoint Travel Group (‘the Company’) acts only as an agent for those who provide the accommodation, transportation and other services connected with the tour or holiday. All exchange orders, receipts, vouchers, coupons, itineraries, contracts and tickets issued by the Company are subject to any and all tariffs, terms and conditions under which these services are provided by the contractor. Neither the Company, nor any persons or agent assisting it, shall be liable for any death, loss, injury, accident damage to person or property (including baggage) or delay which may occur during a tour or holiday, howsoever arising out of or in connection with any such accommodation, cruise, transportation or other services. Every person participating in a tour or holiday organised by the Company, shall be regarded in every aspect as carrying his own risk with respect to loss or injury to person or property (including baggage) during the tour or holiday. The Company does not accept responsibility for losses or expenses, whether arising directly, accidentally, or consequentially, due to detention, delay, sickness, weather, strikes, wars, acts of terrorism, hostilities, civil disturbances, quarantine, break downs in machinery or equipment, acts of government or other authorities, acts of God, improper or insufficient passports, visas or other documents or from any causes beyond its control. The Company reserves the right to alter or substitute routes, timetables, itineraries, schedules, carriers and accommodation. And further reserves the right to cancel or withdraw the tour or holiday organised by it and to decline to accept any person on any such holiday or tour. By the issue and acceptance of exchange orders, receipts, vouchers, coupons, itineraries, contracts and tickets, the tour member shall be deemed to have agreed to the foregoing. Programs, prices, services and conditions are based on the situation applicable at the time of issue, but prices are subject to change without notice having regard to unforeseen circumstances including foreign exchange fluctuations, airline fuel surcharges and increase in airline operating costs. By the issue and acceptance of exchange orders, receipts, vouchers, coupons, itineraries, contracts and tickets, the tour member shall be deemed to have agreed to the foregoing. Although no effort will be spared to provide the requested services, the Company act only as an agent for transportation companies, hotels, cruise, car & tour operators, and all other contractors. The Company will therefore have to disclaim responsibility for any loss, damage, accidents, change of schedules, or other irregularities caused or arising from circumstances beyond their control. The Company also reserves the right to change the itinerary with or without notification if found in the best interest of all concerned. These terms and conditions do not apply so as to limit, exclude or extinguish any right of a passenger where to limit, exclude or extinguish such a right would be void or contrary to law.
From time to time, travel advisories may be issued to the destinations featured on this website. We recommend all travellers refer to the Department of Foreign Affairs and Trade advisory website at www.smarttraveller.gov.au before travelling.
